Customer Experience Project Manage, Hertz

An experienced project manager having worked across many industries - including Pharma, Telecoms, Tourism & now the Car Hire Industry. Driven by her desire to make the customers preference a priority she is now responsible for the Customer Care organisation's success in a global transformation programme.

Presentation Title: From Waterfall to Agile - How Hertz did it

Around for 100 years this year, Hertz has undergone a number of business and technological transformations. What happens when your solution providers are suddenly moving at a different pace to the business, how do you keep up? This presentation will explore how a call centre’s project team drove the change from waterfall to agile – and was key in driving successful technology and innovation units pertinent to the main business objectives of the company. 

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